Customer Care
Shipping
Shopping
ORDER BY PHONE
If you wish to order by phone instead of shopping online, please call NARS toll-free at 1-888-788-NARS or 1-888-788-6277. A representative can assist you between the hours of 8AM-8PM EST Monday-Friday and 9AM-9PM EST Saturday.
ONLINE SHOPPING ASSISTANCE
NARS is pleased to offer our online Ask The Artist program. If you are unsure what products are best for you or a special occasion, just complete our Ask The Artist form and a highly experienced makeup artist will respond with his or her tips and suggestions, typically within three business days.
MAXIMUM PURCHASE POLICY
We regret that we must limit orders to no more than 3 units for any item. Certain palettes and other limited sets may be restricted to one or two units per order.
SALES TAX
We are required by law to charge sales tax on orders being shipped to the states of Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington D.C. and Washington.
Any taxes and duties will not be billed at checkout for Canadian customers. Arrangement for payment of duty fees and taxes will be the responsibility of the customer and can be done through FedEx or a broker of their choice.
Shipping
SHIPPING COSTS
FedEx Smartpost Ground –
NARS is pleased to offer Free Smartpost shipping on all orders above $25.00 and returns for the lower 48 states with any order. Returns must be made within 30 days and fall within our Return Policy.
$8.99
AK + HI
(typically 3 – 7 business days for the continental US; up to 15 days for AK, HI, Puerto Rico, Guam, the US Virgin Islands and military boxes)
FedEx Smartpost Ground – $4.95 continental US, $8.99 AK + HI
(5 full business days)
Please note:
- Nail polishes can ship via ground only.
FedEx 2-Day – $12.95 continental US, $19.95 AK + HI
(2 full business days)
Please note:
- Nail polishes can ship via ground only.
- Signature may be required on 2nd day and overnight orders.
FedEx Overnight – $19.95 continental US, $28.95 AK + HI
(1 full business day)
Please note:
- Nail polishes can ship via ground only.
- Signature may be required on 2nd day and overnight orders.
Canadian Shipping via FedEx - $17
(typically 1 – 5 business days)
Please note:
- The customer will be the importer of record and arrange COD of duties with FedEx or a broker of their choice. We cannot guarantee the additional days it may take to arrange import if using a broker who is not FedEx.
- Products that contain SPF cannot ship to Canada and will be removed from your shopping cart at checkout.
Please note:
- At this time, we can only accept orders that are billed and shipped to locations in the United States (including APO/FPO and U.S. Territories) and Canada. This excludes shipping to P.O. Boxes.
- Orders to Puerto Rico, Guam, USVI and Military boxes are shipped via the U.S. Postal Service or FedEx SmartPost at the same rates above.
- Nail polishes can ship via ground only.
ORDER PROCESSING TIMES
NARS orders are processed within 1-2 business days. Orders placed after 12:00 PM EST may ship the following business day. Likewise, orders placed on non-business days (weekends or holidays) will be processed on the next business day.
When possible, orders with Overnight or 2nd Day Service will be processed the same day if received by 12 Noon EST, although we try to extend this cut-off time whenever possible. Orders are processed, shipped and delivered on business days only. Orders placed by 12 noon EST usually ship the same day.
Narscosmetics.com cannot ship to PO boxes at this time, with the exception of Military boxes.
TRACKING YOUR ORDERS
After your order is placed, you will be emailed an order confirmation. Once your order is shipped, you will receive another email with your tracking information where you can track and monitor the delivery status of your NARS order. You can also view the status of your order by visiting www.narscosmetics.com and logging in to My Account with your user ID and password. Click on “view my order.”
Please note, that FedEx may not have tracking information available for up to 12 business hours after the order has shipped. All previous order history can be viewed under the My Account section on the website.
INTERNATIONAL SHIPPING
NARScosmetics.com can only ship orders within the United States and Canada, including Puerto Rico, Guam, the US Virgin Islands and Military boxes. Orders to Puerto Rico, Guam, USVI and APO boxes are shipped via the U.S. Postal Service or SmartPost. Products that contain SPF cannot ship to Canada and will be removed from your shopping cart at checkout.
International Delivery:
- Visit www.NARScosmetics.co.uk for delivery in the UK
- Visit www.NARScosmetics.fr for delivery in France
- Visit www.NARScosmetics.eu for delivery in all other European countries
GIFT WRAPPING AND GIFT CARDS
You may send your order encased in a custom-designed black gift box with the signature NARS soft-touch and logo ($6.00 charge). To gift-box your order, simply choose your shipping method with the gift wrap option. Please note that candles cannot be gift wrapped due to the fragility of the product. You may also choose to send a gift card with a pre-printed message of up to 255 characters. You will be prompted to enter this message during the checkout process.
A NARScosmetics.com eGift Card can be ordered online and sent to a recipient of your choice, via email. eGift Cards can be purchased in pre-set increments, ranging from $25 to $500. You may check your gift card balance by calling 1-844-412-4024..
An email will be sent within 24 hours of purchase to the recipient, notifying that a NARScosmetics.com eGift Card has been purchased for their use. A second email will be sent within 1 business day of the initial email with a Pin that is required for redemption. NARScosmetics.com eGift Cards can be redeemed in-store at any NARS Boutique. Gift Cards purchased at NARS Boutiques can also be redeemed on NARScosmetics.com.
Other Questions
DOES NARS TEST ON ANIMALS?
NARS does not test on animals nor do we ask others to test on our behalf, except where required by law. NARS is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards. We remain committed to bringing our vision of beauty and artistry to more fans around the globe, as part of our long-held commitment to empower women everywhere.
DO NARS PRODUCTS CONTAIN ANY ANIMAL PRODUCTS?
We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. However, certain NARS products may contain animal derivatives, such as lanolin. If you would like further information as to which NARS products contain animal derivatives please contact customer care and we will provide that information.
DO NARS PRODUCTS CONTAIN GLUTEN?
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend that you consult your physician.
WHY DO SOME NARS PRODUCTS INCLUDE PARABENS?
It is important to use preservatives to prevent bacterial and fungal contamination. With the high level of natural ingredients in our formulations, the absence of preservatives would require our products to be refrigerated and would need to be used within approximately two weeks after production. Additionally, we strive to ensure our products do not present any health risk from contamination by harmful microorganisms by using preservatives such as parabens.
Parabens have been used for over 70 years and are approved by the US FDA for use in a wide variety of consumer products, including foods and beverages. Parabens provide a critical role in frontline defense for preventing disease and infection in humans by preventing fungal and bacterial contamination, and are recognized as safe by the World Health Organization as well as government agencies around the world. In the United States, the Cosmetic Ingredient Review (CIR) expert panel (an independent body of internationally recognized medical and scientific experts in safety evaluation) has reviewed parabens and concluded that they are safe for use in cosmetic products. All our products are allergy tested and dermatologist tested.
WHY CAN MY NARS MAKEUP BRUSH SHED?
Many of NARS brushes are made from animal hair. The hair for each brush is determined in order to provide the best application possible. When natural hair is used, it is difficult to provide uniformity with regard to hair length for every strand therefore; shorter hairs may be bundled with longer strands which may cause some shedding. We take many steps to reduce excessive shedding and to provide the best product possible. An additional step that can be taken to help minimize brush shedding is to occasionally wash your brushes with a mild shampoo. Be careful not to get water in to the top of the ferrule as this can deteriorate the glue which will cause separation from the brush head and the handle. Rinse brushes until the water runs clear. Gently re-shape brushes and let them air dry laying flat.
Please note: no animals are harmed in any way while collecting the natural hair used in many of our brushes.
Customer Service Contact Information
Please contact our Customer Service team with any questions you may have.
- Live Chat on bottom right hand corner of the website Hours: 8am-5pm EST on Monday-Friday and 9am-6pm EST on Saturday
- Phone 1-888-788-NARS or 1-888-788-6277 Hours: 8am-8pm EST Monday-Friday and 9am-9pm on Saturday EST
- Email: customerservice@narscosmetics.com 24/7